9620-B Pineville Matthews Rd. Pineville, N.C. 28134

704.542.9100

Below are some guidelines we go over with every professional installation job we perform. These are points that allow us to set realistic expectations. When you don't set expectations for what a journey will entail, every aspect can be alarming and the result is rarely favorable.

  • All projects are unique and MAY require additional prep or materials. We will always measure and advise our customers of any issues that may need to be addressed BEFORE we start the installation. These issues will be fully quoted IN ADVANCE to allow you the opportunity to consider it. IF it is an issue that can only be observed AFTER we begin, we will immediately inform our customer and work with them to correct the area of concern.
  • ALL installation quotes include removal of carpet and carpet pad including tack strips. However, ceramic tile, nailed or glued down hardwoods or other materials MAY require additional labor costs. We will place the carpet and pad in easy to remove pieces at your trash pick-up area. Municipal waste departments WILL pick these materials up. We will NOT haul off items without charging a disposal fee to be determined at the time requested.
  • Furniture moving will only be specific to standard pieces used in the home. We will NOT be able to move electronics, fish tanks, waterbeds, antiques, or any other pieces that may be unstable or of such a high sentimental or physical value as to put J Wood Flooring in a position of extreme liability.
  • Please understand this is a CONSTRUCTION project and your home will be in disorder during this process. We will do everything we can to keep your household in as functional a state as we can during the project. Dust WILL be present and we will do what we can to keep it to a minimum, however, please expect that there will be some cleaning required after your project is completed. The customer is responsible for any cleaning that is required.
  • We install to NWFA standards and will measure all installations based on these standards. All inspections are to be made in a STANDING position. NWFA standards allow up to a 1/8" of spacing on all seems and APPROVES the use of wood fillers and putties where spacing exceeds these tolerances.
  • During installation it IS common to have minor blemishes occur to base boards, trim, casings, and walls. This is expected with the tools required and the sometimes awkward positions our installation teams have to put themselves in to do a proper floor installation. We will always try to minimize any unwanted mark or scuff with use of papers and plastic to cover areas of concern. Any area that requires paint as an action to cover or fix these blemishes is the responsibility of the homeowner and is NOT part of a standard floor installation. If you would like our team to paint these areas, please notify our store for a quote on materials and labor.

J Wood Flooring and Installation is proud to be able to earn your business and would like to ensure our customers that we will do everything possible to have your project completed to your expectations. We have developed this checklist in an attempt to set realistic expectations and create an opportunity for discussion to allow our customers the ability to ask questions before we start your project. We want every floor and every customer to be our best referral.

SOME INFO TO SET REALISTIC EXPECTATIONS:

Installation Facts

WHAT IS "PROFESSIONAL" INSTALLATION,....?
WHAT SHOULD I KNOW
​ABOUT INSTALLATION,...?
WHAT KIND OF
INSTALLATION ​DO I NEED,...?

Installation can mean so many different things when it comes to flooring. There is the classic Nail Down or Staple Down used with your 3/4" solids that most people recognize, but with the introduction of engineered wood flooring, laminates, and HDF core products, it isn't as simple as getting a flooring nailer and trying your luck anymore. Below are some of the more common forms of installation that you will come across these days.

Nail Down or Staple Down:

The most traditional installation dating back decades. Used for 3/4" flooring and now with special nail/staple guns can even be the proper installation method for engineered flooring ranging from 9/16" to 3/8" or even a method of installation for thinner solids like 5/16". This method requires a wood substrate. Some OSB's and particle boards are acceptable, but make sure they are of a standard that is allowed by the flooring manufacturer to ensure full warranty coverage.

Glue Down:

As simple as it sounds and one of the most difficult ways to install a floor. The adhesives used are serious and if you don't have experience with the timing and amounts needed, it can go badly, quickly. I don't suggest a first-timer to tackle a glue down project unless they have a LOT of time and patience. A special note about glue down flooring, many companies that offer glue down installation with the glue provided at no charge are voiding your warranty without you knowing it. Adhesives require a very low moisture rate to ensure they stay secure, the most common mistake of DIY'ers and bad installers is not reading the REST of the label on the glue. Seeing that it is for wood flooring glue is easy, reading the rest and realizing that you need to seel the concrete first is the part that most miss. If the glue is less than about a dollar a square foot, you probably need to seal the substrate first. A good all-in-one adhesive will generally run almost $1 a square foot, something to consider when you see that really low glue down floor price.

Floating (often referred to as "click" or Glue Together):

This is the one that most are NOT familiar with. This can either be a glue-together (NOT glue down, very different adhesives and a lot more forgiving), or a "click" together floor that uses a form of locking mechanism to secure the boards together. The "click" or "hinge" lock systems are the most common for laminate or HDF core products. Floating floors are the most friendly for DIY'ers and can be put in any environment when it comes to subfloor material. Often the price per square foot or the required underlayment is higher, but the effort of the installer is lower and you can save either time if you do it yourself or money if you pay to have it professionally installed.